How do I know what items are in stock and ready to ship?
"In Stock" quantities are displayed on our site under each product. These numbers reflect the exact amount of inventory in our warehouse that is available for sale. If we run out of a given product, our system no longer displays the product. We do this to make your shopping experience fast, easy, and efficient and to avoid errors.
How fast does Pro Armory take to ship an order?
Typically orders ship the next business day. Please note that if items are placed late Friday and over the weekend, your order will ship out within the next 2 business days.
Does Pro Armory over box shipments?
Yes, at ProArmory.com we pack all factory full ammo cases within another box that has no indication of there being ammunition inside besides the hazmat marking. There is no additional charge for this added service, we offer it as a courtesy to our customers. What you are buying should be your business and yours solely.
When will I receive my order confirmation number and tracking number?
You will receive two order-related e-mails from our website. The first e-mail will be sent to you immediately after you place your order and will contain your order confirmation number. You will then receive a second e-mail once your order has been shipped which will contain your shipment's tracking number. If you have not received either of the two e-mails mentioned above, please check your SPAM folder. If you find nothing in your SPAM folder, please contact our office by calling (833) 853-2666 or by sending an e-mail to customerservice@proarmory.com
Can I pick up my order at your warehouse?
Sorry, but our warehouse is not set up to process walk-in orders or pickups.
What is Pro Armory’s return policy?
Due to safety considerations and legal/regulatory reasons, Ammunition is not able to be returned and is considered a final sale item. For items not eligible for a return, we recommend that you contact the manufacturer directly to inquire about warranty and return eligibility. Exceptions are made for defective merchandise only. In the event of you receiving a product that is defective from the manufacturer, we will either have the return made to the manufacturer for exchange or to us for an exchange or refund; this will be done at our discretion.
How can I pay for my order?
You can pay by Visa, Mastercard, Discover, and American Express.
How will the information I provide be used?
We use the information you provide to ensure that you receive the best possible service. For example, we will often contact customers a few days after their order is scheduled to be delivered just to make sure that everything showed up correctly and in good condition. You can read more about our Privacy and Security policies by clicking here.
Do you ship ammunition to California?
Unfortunately, we cannot ship directly to individuals who reside within the state of California. We had hoped to be able to serve our friends on the west coast but the ammunition laws and other laws that California continued to pass proved to be too costly to offer great rates to our Cali friends. If you ever move out of California, we look forward to serving you elsewhere!
Can you ship ammunition to me?
Because of the ever-changing regulations and shipping restrictions surrounding the sale of ammunition, we are unable to ship to these locations:
- Alaska
- *California (individuals who are looking to place an online ammunition order MUST have the items sent to a Federal Firearms Licensed Dealer. Please See Below or call us at 1-833-853-2666)
- Canada
- Hawaii
- Chicago, IL
- New York City (5 boroughs) (we are able to ship to other areas in the state of NY)
- Washington, DC
- Puerto Rico, Guam, USVI (any US territory)
- All international locations
*California - If you are an individual and still looking to place an order, you will need to speak to a local Federal Firearms Licensee of your choice, receive confirmation and have them email a copy of their FFL License to us with your name and number for us to be able to ship your order to them on your behalf. Please note - each FFL charges a different fee to process an ammunition shipment. It is imperative you speak with them PRIOR to placing your order with us.
Do you ship ammunition to Illinois?
We ship everywhere in Illinois, besides the city of Chicago. Two documents are needed in order to ship to Illinois:
- Valid copy of your FOID card (Firearm Owner’s Identification Card)
- Valid copy of your driver’s license OR IL state-issued ID
After creating an account, you will be required to upload either a JPEG or PNG image of these two documents. If you are having trouble with uploading, please contact us at (833) 853-2666 or send an email to customerservice@proarmory.com
Your shipping address MUST match at least one of the addresses on these two documents. Once these documents are received and approved, your order will be shipped. And as long as your documents remain valid with a matching shipping address, all future orders will ship automatically.
We are prohibited from selling and shipping ammunition to customers that reside within the city of Chicago, IL. We do sincerely apologize - all orders placed for Chicago, IL will be canceled and refunded.
Applicable IL Statute: b-5) Any resident may purchase ammunition from a person outside of Illinois. Any resident purchasing ammunition outside the State of Illinois must provide the seller with a copy of his or her valid Firearm Owner's Identification Card and either his or her Illinois driver's license or Illinois State Identification Card prior to the shipment of the ammunition. The ammunition may be shipped only to an address on either of those 2 documents.
Do you ship ammunition to New Jersey?
We ship to New Jersey. ONE OF THE FOLLOWING is required in order to ship to the state of New Jersey
- Valid copy of your firearms purchaser identification card
- Valid copy of your permit to purchase a handgun
- Valid copy of your permit to carry a handgun
After creating an account, you will be required to upload either a JPEG or PNG image of this document. If you are having trouble with uploading, please contact us at (833) 853-2666 or send an email to customerservice@proarmory.com
Do you ship ammunition to Connecticut?
We do ship to Connecticut, but we need two pieces of valid documentation in order to do so. These include a valid copy of your Connecticut driver's license or state-issued ID, as well as ONE OF THE FOLLOWING issued under Connecticut law:
- Valid permit to carry a pistol or revolver
- Valid permit to sell a pistol or revolver at retail
- Valid eligibility certificate for a pistol or revolver
- Valid long gun eligibility certificate
- Valid ammunition certificate
After creating an account, you will be required to upload either a JPEG or PNG image of these two documents. If you are having trouble with uploading, please contact us at (833) 853-2666 or send an email to customerservice@proarmory.com
Do you ship ammunition to all other states?
If your state is not listed on this FAQ page, along with its corresponding restrictions, we are likely able to ship ammo directly to your door with no additional requirements needed.
Please keep in mind that laws and regulations regarding the sale and shipment of ammunition can change often and quickly. We do our best to stay informed about these legislation changes and keep our customers updated, but it's always a good idea to know your local laws and restrictions.
I am a purchasing agent for a law enforcement department or government agency. Can Pro Armory accept a Government / LE Purchase Order for an ammunition purchase?
Sorry, no, Pro Armory is a retail e-commerce store dedicated to making ammunition sales in the consumer and dealer marketplace. We only accept online orders placed on the website and paid by credit card. If your department/agency has a credit card that you can use for purchasing ammunition you are welcome to use that and we will gladly fill any such order you place on the website, but we cannot offer special pricing or payment terms or PO's with delayed payments for government agencies.
Armor Purchases Terms and Conditions:
AR500 Body Armor - It is important to remember that nothing is “bulletproof”. AR500 body armor is only bullet resistant, and if a bullet strikes you there is always a risk you will be injured or killed. We will only ship to states where Body Armor is allowed, please know your local and federal laws prior to purchasing!
Residents of Connecticut and New York are prohibited from buying Body Armor ** Active Law Enforcement or Government officials are exempt.** By making a purchase on our website (www.proarmory.com) of our AR500 body armor items, you agree that you:
- Are 18 years or older
- Are a Citizen or Lawful Permanent Resident of the United States
- Have no felony convictions
- Are legally allowed to purchase and use the item in your state.
- Agree to these Terms and Conditions
- Are not involved with criminal organizations and are only purchasing for lawful purposes.
- Are not purchasing the item on behalf of someone else in order to avoid complying to these Terms and Conditions.
- Assume all risks of use or misuse Body Armor and agree not to hold Pro Armory liable in any way.
- Ensure that your ballistic panels are properly inserted and installed. Though we have 100% confidence in our products, we must always remind the purchaser to NEVER TEST BODY ARMOR ON A PERSON!
We, Pro Armory, neither assume, nor authorize any person to assume for us any liability in connection with the sale or use of the goods sold, and there are no oral agreements or warranties collateral to or affecting this agreement. We hereby give notice that any statement made by us in the sale of the goods, shall not create any warranty that the goods shall be fit for any particular purpose. Statements, images or descriptions are informational only, and not made or given as a warranty of the goods in any way. We specifically disavow any other representation, warranty, or liability related to the condition or use of the goods.